Gerber Collision & Glass

The young lady working behind the counter at 10AM on 12/6/2021 could not have been ruder if she had tried. My Wheels Fleet vehicle was hit and towed to Gerber on a Saturday evening. Gerber is part of the Wheels Network. The lady told me they do not accept unauthorized towed vehicles (I will try to get hit during proper business hours next time), she told me they do not work on Fleet Vehicles despite being part of Wheels network of body shops, and she told me I would have to move my vehicle from Gerber's property ASAP. She suggested I drive it off the lot since it wasn't "leaking fluids" despite the front end dragging on the ground and the driver's door not being able to be opened. If this lady is your front line for customer service at Gerber Collision on Verot School Road then, clearly, this location of Gerber has no desire to take care of their customers. Sincerely, the rudest and worst customer service I've had in Lafayette, Louisiana. If anyone from Gerber would like to call me to

They did an outstanding job. Their lead did an excellent job of keeping in touch with me throughout the entire process. You cannot do this quality of work without her assistance. Personally, I believe she deserves a raise, however I understand that is not always possible. She does however, deserve high praise & recognition for the effort she puts forth for your company.

I had a relatively small body repair job done there this week. The work was completed as promised. The level of service received is nothing short of top shelf auto dealer level, top Mercedes, BMW, Audi, etc. Service: Painting