Pep Boys

The customer service @ 2941 E.Texas in Bossier City is hands down the best I’ve ever experienced. They are very transparent every step of the way during the repair process. They answer any questions or concerns no matter how small. Being able to directly talk to the mechanic whose doing the repair was another stress reliever. The whole team is awesome from the beginning to the end. Thank you Seth, Jacob and mechanic Willie.

Took my car for an alignment. Had to leave my car there from 11:45am - 6:45pm. Was told the car was test driven and everything is ok. Went on my drive home and notice the steering wheel is turned left and the car pulls right. Now I have to bring it back and leave my car for longer.

Dont take vehicle here for Air conditioning or anything really!!! They do not want to help you. Worse customer service ever. Worse car repair experience ever!!! Took car in "Thursday" evening, said AC cert guy will be there Saturday and to bring it in. So Saturday morning comes and at (8am) we do just that and dropped off car for a diagnostic AC check. They said, "try to get car back to you on same day, but it may be Monday, Just leave vehicle here and we will call you. Later at 7pm Monday I called for update and they said its not ready. I asked when will it be ready and how come its taking so long? They said "certain work comes 1st, but its about 90% it will be tested and ready Tuesday." Its now end of day Tuesday (7pm) and car still hasnt been moved or even looked at. Its only a 30 min to 1 hr max test!!! Finally after having enough of the being told tomorrow, tomorrow, tomorrow and hearing same run around over and over, I stopped by and asked for keys back. Picked up car keys and th