Firestone Complete Auto Care

I brought my BMW in to replace a tire at the Bossier City, LA location on E. Texas St. Chris (very nice guy) told me the service guy had a hard time getting it off so it took a little longer than expected. When I received my car back, I realized the air pressure sensor wasn’t working. I called and they told me to bring it in next day. When I brought the car back, a guy (didn’t catch his name) told me the rim was cracked and that I had hit something. I explained that I had not hit anything and that I went no more than 2 miles up the road when I realized the sensor wasn’t working. The service guy then said “well it must have happened before you brought the car in but I know my guys didn’t damage your rim”. (This guy I’m guessing the store manager wasn’t even there the initial day I brought my car in so how could he know what had happened) My boyfriend asked, “if the damage was made before why didn’t they catch it before they put the tire on”. Also the tire that was replaced wasn’t leak

If you just drop it off. You will get anything you want for a decent price. The staff are outstanding but I could see they are low on staff. Doing something mechanical the right way is not instantaneous. Everyone be patient, and these guys will take care of you properly!

Great service. They were very professional and was able to install 4 tires and align the front end in a couple of hours. Very happy with the Bridgestone tires as they ride well and are very quiet.