Bluegrass Collision Center

They had my son’s car for 10 weeks. When a problem came up that hadn’t been covered by the appraisal they didn’t follow up with me or the insurance. They just let it sit until I called to check on progress and I had to call the insurance to send an appraiser back out. This was after they’d already had it month and we were paying the rental car fee out of pocket. The delays cost us so much money and they did nothing to compensate us for that. Every time I called, they would change the date they said it would be ready. I will never use them or recommend them to anybody.

I want to start off by saying that my experience was during a Pandemic. Our collision repair took four months with the first month fighting the at fault’s insurance company. Through this experience with Bluegrass Collisions I have three issues. First, communication was nearly nonexistent without me calling them. I feel that a company should update the customer, especially when it is a four month process. Second, parts were ordered very sporadically. I understood the long wait times due to the pandemic, but every time I reached out (weekly) they had to order another part. This parts ordering method made this process take forever. Lastly, I had to return my vehicle to have them redo a good sized list of unacceptable issues. When you are told your car is finished after three months you expect it to be done. Instead, we had to take the car back to be worked on for another month. The handles had newly chipped paint (not from the wreck), the back handle was not attached, all of the interior

I brought my ‘67 442 convertible to Bluegrass Collision, for restoration. Dave Rogers, the owner walked me through the process, and even helped with finding the specialized parts for my car. He has an excellent staff, that does a fantastic job at every level of the restoration. I highly recommend this place, from the smallest of jobs, to total restoration.