Ken Towerys Tire & Auto Care

I came here because it was recommended to me but I will never be coming here again. If there was no star rating I would chose that rating instead. I came here to purchase two new tires. The mechanic was originally supposed to install them for me, but later on was not able to because my car needed a lug nut key in order to take my tires off which was a piece they did not have. (My car is a Lexus ES350) So I settled with them and agreed to just go ahead and purchase the tires and go to Lexus so they could install my tires. This tire shop assured me they put my two tires I had purchased in my trunk only later to find out they never even put them in my car to begin with! I was at Lexus for about 2 hours when they told me they searched everywhere for my tires and no luck! I had to ask them to bring the tires to Lexus since I had no way of getting over there and picking up the tires myself. Very unprofessional and if you value your time please go anywhere else.

So try to call one location on nicholasville road in Lexington KY and no one answered I called about 4 times this is on a Tuesday morning. I the call the Broadway location in Lexington. I give them all my information. They make me an appointment and "order my tires" they give me a price. I show up at the appointment and the tires aren't here but they "have some other ones that are almost double the price. The guy I spoke with " the shop manger" isn't here neither are any techs. This maybe the worst bait and switch I have ever seen. Btw this is right before we are supposed to get winter weather that is pretty convenient isn't it.

This auto repair shop is only for changing oil, tires or simple car maintenance. Never come if your have issues more than those. About 2 months ago, my car had a wire connection problem (later figured out by a Toyota dealer) and they charged me near $800 to replaced some unrelated parts and did not solve my problem at all. It's a shame they refused provide any compensation for my lost time and money!