Firestone Complete Auto Care

I would have given them 4 stars since they did get the lifetime alignment and since they completed that on time, but when they gave me an estimate to replace control arms and motor mounts they lost all my respect mainly since they tried gouging me almost 300% mark up on parts....they buy the parts from AutoZone for $230 and then marked them up to $499. They did the same on several motor mounts...I can order all the parts on Autozone for about $750, the same parts they wanted to charge me $2,300....sorry to say but seems like a dishonest shop trying to gouge customers. Service: Wheel alignment

Took my vehicle to firestone after being referred by warranty company as one of the service providers they use. Spoke w ROY before service was discussed, stated it was warranty covered n referral was advised by auto warranty. Which he advised they took, after 24 hrs he contacts as tho we had not discussed warranty n abruptly stated "well I don't think we take them n I'll have to check w so n so". Not a good 5 mins he calls back advising "we didn't take the warranty n the diagnostic would be 140$." So in otherwords, after speaking w you and advising; you do take it but you refused to take the phone number to contact the warranty company. You state "its not covered." this was the reason why I had it towed to your facility. I'll just have it towed to the dealership.

Called and the guy answered very rude and disrespectful said they didn't have tires and offered zero help