Gerber Collision & Glass

Once in shop, the process was very smooth. I received email updates on the progress. Car was finished before schedule, staff is very friendly. Work done was excellent.

Great, prompt scheduling and updates from Kat regarding our two-vehicle hail claim. Gerber was quicker than our insurance company and kept them on point throughout the process. Thanks!

I decided not to use Gerber because of the demeanor of the receptionist over the phone. I had an appointment scheduled and received a text saying that the appointment was canceled. When I called to find out what was going on, she said she had to change the type of appointment and that I still had an appointment at 11 am. I made a suggestion that she should call when that happens in the future, and her response was that she didn't know that a text had gone out. I also had received conflicting information in two different emails regarding the time of the appointment, and her response was that I needed to "take that up with Allstate." Because this left a bad taste in my mouth, and I don't need to be worried about whether it will be difficult to work with them, I decided to use a different approved repair service.