Goodyear Auto Service – Raben Tire

I would give them negative stars if I could. I went in to get 1 new tire under warranty replaced and It took them 3 hours, they cracked my rim and scratched and pried the front of my rim. They blamed the cracked rim on me. But if it was cracked it currently after replacement would not be leaking air like it is. Because it was not leaking before the work was done. The manager was a complete arrogant a$$ and the worker did not know what he was doing. I believe that if you make a mistake you should stand up and accept your mistakes. NOT THIS PLACE THEY WOULD NOT ADMIT FAULT. Avoid this place like the plague. And avoid their coffee maker it's gross!

5-8-23 EDITED: They have replaced the cap at no charge. I haven't changed my rating because I think the original response - to blame the customer - was a poor way of handling the situation. It would have been different if it had been something we, as customers, touch often. When I stopped in to have the cap installed the employee even said the tech probably broke the clip that holds the cap on or didn't put it on at all. 4-24-23 Not very happy at this point. Worst customer service and tech service I have experienced. When we bought my truck tires this location was locally owned. It has since been bought by Goodyear and the service has declined immensely. I went in for a tire rotation and now I am missing the lug nut cap on one of my wheels. We noticed it the day after having it at their shop. The manager said it wasn't their fault because it probably fell off while I was driving. He will have to talk to corporate. I drive this truck every day and have never had a cap just fall

I thought I needed new brakes due to some noise in the front. Went in and they told me that my brakes were good but that there was some squealing coming from the rotor when it's hot, but that it's safe and not to worry. It's always a good sign when you have mechanics who are honest, as they could have replaced my brakes without saying anything. I highly recommend them!