Firestone Complete Auto Care

I really respect the mechanics here.. they are honest, informative and thorough.

I received great customer service from the Tinley Park location. Ken provided excellent customer service! Kim provides great customer service as well. I had no issues changing my appointment date and having my repair completed. I originally went to the Orland Park location and was quoted $59.00 to replace my driver side brake light bulb on my 2009 Ford Edge. I found that price unreasonable so I declined the service at the Orland Park location. I called Tinley Park and received a reasonable price to replace the bulb. I took it in and had zero issues getting my brake light bulb replaced. Again, Ken displayed excellent customer service. He was very friendly, professional and provided me with great updates as my vehicle was being repaired. Five stars all around for the staff at the Tinley Park location!

I was told they accept walk ins and no appointment was necessary but when I drive 30 mins for a tire they tell they can't do it. And they can't transfer it to another location. If you don't have people to service cars at 1 in the afternoon then you should probably close the store!