Firestone Complete Auto Care

I have been going to this location since 2014 and it has always been a positive experience. This past visit I was told my vehicle needed a new water pump (~$1500 installed). Firestone advised it should be covered under the manufacturer warranty and to bring it to the dealership. Sure enough, it was completely covered. I appreciate the integrity of this shop and will continue to be a customer.

I went in because my low tire pressure light came on. While I was waiting, the man, maybe the manager, was on the phone talking to someone, and I was impressed by his conversation and honesty with the customer. I would definitely go back there again. By the way, this Firestone was on Weber Road in Romeoville.

Was Firestone customer for long time, but lately Firestone in Romeoville on Weber made few mistakes on my cars, 1st my wife's car was leaking oil after service, they couldn't take her same day to check for the leak, she had to go somewhere else and they found oil drain plug not tight, then my car in June had differential work done there, tech drain oil from differential and instead of adding back he added somehow to CVT transmission that caused damage to my transmission and huge cost of replacement, they paid for it but I was without car for almost a month, management didn't even contacted me after I filed a claim with them, called corporate office and claim department about 100 times and left several voicemails and no one contacted me, thanks to the dealer we got hold of them and my car fixed.....find better place to service your car...not recommending anymore this location