Firestone Complete Auto Care

I made an appointment with Firestone for the next day at 4pm because my car was having issues overheating. I received an email saying "If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you." I never received an email, so I assumed that everything was ready to go for the appointment. When I got there, I approached the person behind the counter who was on their cell phone. They informed me that my appointment didn't go through and that there was nothing they could do because "this happens all the time." On my way home, my car overheated to the point of it shutting down. I'm incredibly frustrated by the complete lack of customer service shown by Firestone. I called Midas on N University St. from a random gas station as my car cooled down and they were so kind about getting my car looked at. I loved going to Firestone for car care in other cities. I have a Firestone credit card because I use them all

I had an appointment for an 9 am AC check and service. Dropped the car off the evening before. I called at 11 am. They hadn’t gotten my car checked yet. Called at 1230 pm. They still didn’t know if it had been looked at. Was put on hold and then got hung up on. Called back and was told it needed an ac recharge. It would take 2 hours and to pick it up at 530 pm. Got there at 530 pm, still wasn’t done. Not even in the shop yet. Was told I would have to schedule another day to come in after having it there all day. I can definitely tell the place is very unorganized and am surprised they make any money with the lack of service. Don’t go there. Now I’m back at square one trying to figure out how to get my ac fixed. So upset Service: Air conditioning

Got new tires here and paid extra for a full maintenance check which they did not do the lady at the desk Tina acts like she hates her job is very rude and shows no emotion her alone makes you not want to call the place. They did not do my full vehicle check even though I asked twice and paid extra they told me I needed new wheel bearings and tire rods which I took to a different shop and they told me those were fine the only thing I needed which was my brakes which they did not check! Overpriced, lazy , rude service incomplete service I would recommend somewhere else