Quick Lane at Napleton Ford of Oak Lawn

Always take my car there for all my oil changes. Very professional. The only thing I had to wait longer then usual an hour and 15 min cause they were over booked . The guy asked if I wanted to reschedule. I told him no why when I had an appointment.

Came in for an oil change at my appointment time of 3pm. At 335pm I asked the woman at the desk how much longer it would be. She responded that if I didn't want to wait I could leave dangling my keys in my face, because she did me a favor by fitting me in. If I was told that I when I called for the appointment, I would have expected to wait longer than usual! I then asked again How long it would be because I had another appointment after this oil change. She then proceeded to tell me AGAIN that I could just leave. I told her that she was being rude and dismissive towards me and then asked her for her name, she blatantly refused to give me her name like I wouldn't eventually find out! She continued to mumble under her breath and was eyeballing me profusely... I walked out and asked to speak to a manager. I then explained to the manager the situation that had occurred. He agreed hat she should have not spoken to me Or any customers that way and that he would resolve it. 15 minutes l

Seems this place just keeps getting worse. Reception is still very slow. No people, my car was done, and the receptionist walked out to her car on her phone. Very unprofessional location. I paid for the works and they did not top off fluids, nor did they rotate my tires. Last free service, so last time I will be bringing it in. If you ever get a car from this location, adding free oil change is not a perk.