Lovetts Towing & Recovery

The ONLY reason they got 1 star is because 0 isn't an option. My 18 year old daughter got in a single car accident on the interstate on a Saturday evening. They did a good job with response and towing. Then the AWFUL customer service started. I called on Monday to check on the damage (I live 2 hours away) and to pay the tow bill. The woman who answered the phone was absolutely horrible. She told me I could NOT pay the bill and that the car was totaled. She then added that the tow was $200 (for 4 miles) and $25/day storage fee for 6 days and then it goes up to $50/day. My insurance adjuster went there on Wednesday and informed me the car wasn't totaled and how rude the woman was to her. I drove up Thursday with my 2 sons (28 and 24) and my daughter met us there. Only ONE person allowed in to the office at a time and they do not care if it's freezing outside. They would NOT accept my credit card and said it had to be my daughters credit card since she owns the car. What 18 year old has

I was very hesitant on the service me and my partner were going to get after reading the reviews. My partner was involved in a single accident a couple of weeks ago. Which Lovetts Towing came to put the car on a flatbed because the vehicle was totaled. Because of our work schedules conflicted us from going to salvage our belongings in the vehicle. We let the towing fees increase and which we knew we had to pay it off. We spoke to Carrie who is the office manager and she was very polite and very understanding and was able to freeze the fees from increasing until this week to come get our belongings out the vehicle. When we got to the company yesterday. We were told that the fees were going to be almost $1000 but they worked hard for just a settlement amount of $600. We were very pleased with the professionalism and even got a bit of history from the mechanic that helped us get things out of our vehicle. The whole experience yesterday was so pure and helpful. We both were satisfied with

I just got off the phone with whoever the lady running the place is and she is rude and disrespectful. They truly live up to their expectations.