Shaner's Towing and Tire Inc.

Terrible service. Our vehicle got from Decatur to Jacksonville almost 24 hrs after emergency call was placed ( was given 2 different stories about the delays), keys did not arrive with the truck, I had to call THEM to find out why the delays in getting the keys, not once did they bother to contact me to let me know about delays, (again one excuse after another). Keys did not get to my house for 2 and half days and THEN was handed off to a total stranger who was parked outside my house. Unfortunately Shaners is the only towing company that contracts with AAA for my area, and they are 35 to 70 miles from my home town.

This place is amazing and they really help take care of you. I was stranded on the side of the road with my 2 kids (9 years old and 10 months old) and dog and called a different tow company first who left me waiting and stringing me along for nearly 3 hours causing me to almost miss my appointment and I called Shaners and they heard my kids in the background and with no hesitation had a tow truck to me within 30 minutes! I am so thankful! They also replaced both of my front tires that day within an hour to get my back on the road and to my destination for an amazing price I might add too! If I ever have issues in that area I will ALWAYS call them! Services: Car towing, Tire change

My wife was stranded in target parking lot across from Starbucks. I called this place, I didn’t catch the guys name. But the gentleman was extremely nice and informative. He got my wife car towed to Firestone on 22nd in under a half hr, exactly what he said on the phone! When they dropped off the car, the lady at Firestone called me to let me know it had arrived. Extremely pleased with this service! Good job on both ends! You guys and Firestone!