Pep Boys

Before a road trip I brought my car to get checked and repaired if needed. They gave a review of my car and I paid $900 to fix anything that might cause a problem. During the road trip my car blew up and became unusable.

I had made a 10 a.m. appointment the week before. When I arrived I was told that even though I had an appointment it will be 3 hours till they were able to look at my car. Why make an appointment and have to wait 4 hours for your car to be looked at?

The cashier is very polite and knowledgeable, the mechanics however have no common sense or decency whatsoever. Had them give me an estimate to get my wipers working which was 250 for new arms. We had to call them the next day because they didn't call us at all and tried telling us it would be 500 because it was actually the motor and they just ASSUMED it was the wiper arms. Never gave them permission to go ahead and buy the motor because I'm not paying that much when I can get it for a hell of a lot cheaper. After arguing with the mechanic on the phone, he straight up hung up on us. No professionalism at all. When it comes down to it, if he called me and said hey we messed up, it actually is the motor, do you want us to replace it? I would have said no I'll just pick up my car which could've saved us all the trouble. Never going to Pep boys again.