Franklin Auto Body

I missed my "estimate appointment" by one day, it was scheduled 2.5 weeks out on a Tuesday. I went the very next dayWednesday, same time to be encountered by a woman at the desk with no understanding. She said the estimates only take 30 mins but next one available was 5 weeks away. I pleaded and was told I shouldn't of missed my appointment. I apologized but nothing. I had state farm reassign me to another authorized shop who took the work and completed it asap. Thank goodness for FAB I missed my appointment as they are "too busy" anyways. This would have been a threepeat business opportunity, now new customer elsewhere.

When we got a small dent in our car, I stopped at Franklin Auto Body to get an estimate. I have used them three times in the past and was satisfied with their work. Apparently customer service is no longer on Franklin's agenda anymore because I was told I would need to schedule estimate and would have to come back. What once was a service oriented business is not anymore. I will be recommending and taking my business elsewhere.

I've happily used this place in the past for insurance and non-insurance work. Called today to ask if they could help me with an older car. The response in a very non helpful way. "Yeah probably not you might want to go some other direction"