Tires Plus

This shop was great until 2021. They were the best in town for tires. They have serviced 3 of my vehicles. Something changed and now it's a pure disaster. They lie, don't keep or honor their commitments, poor communication and no i mean zero customer service. i'm beyond exited at all the options now in Ankeny and will look for basic customer service in a new provider. My latest debacle, made an appointment for brake service, dropped my car off the night before, i heard nothing from them, called them at 2pm and was told my vehicle was next and they would call within the hour. Never heard from them, i called them at 6:45pm and the advisor was rude, unprofessional and hung up on me because I wanted an status update, they didn't get to my car, now how are just going to keep my car and not communicate a delay? why are you made at me for asking? i have the appointments and i'm paying you? The icing on the cake was this past sunday they hired someone new and he charged my wife for a tire p

I have gone in twice, After my second experience I would never recommend this shop. On the first occasion I only needed a tire repair which was urgent and they were the only place open on a sunday that could squeeze me in. They were very reasonable with giving me options and being nice. However, I just recently had my car in a little over a week ago for an inspection, oil change, and some repairs they called me about. I was on vacation in which I left my car with them for nearly a week. I am frustrated that I payed for an inspection in which not even a week later my vehicle stranded me on the side of the road. This was an issue that should’ve been found during my inspection process that I payed for but wasn’t. In fact the shop never informed me that I would ever possible have a future problem with that piece of my car. They were clear they did not do any work on inter body work however I payed for an inspection that should’ve told them the issue in which it was not either of the two th

Awesome service they were fair on the price of my 4 new Firestone Tires and kept their word on how long it would take only place I’m ever buying tires!