Columbus Body Works, Inc.

Incredible business!! I stopped in to get an estimate on a very small repair yesterday. John looked at the repair needed and told me to bring the car in the next day (Saturday) at 9:00 for the repair. I arrived at 9:00 and was out by 10:00. Every employee I engaged with was focused, hustling, attentive and exhibited pride in their work. The most impressive businesses I have discovered in a long time.

I had a great experience with Columbus Body Works, specifically Tre. He was extremely kind and VERY knowledgeable. He bent over backwards and came with receipts when dealing with the incompetent car insurance agent. I believe I spoke with the manager upon picking up my vehicle and he was well rehearsed on the situation as well. They even drove my rental car back to the rental company on top of allowing me to pick up my car early due to me having to go out of town. I would highly recommend to anyone.

The technician did an excellent job on my vehicle. I can’t say the same thing about the staff. They were nice until it came time for me to pick up my vehicle. I was given the runaround as far as the communication. The receptionist “L” I will call her; lacked interpersonal skills; unless she acted that way towards me because I was black. I had trusted them to repair my 2023 vehicle but yet they held my vehicle hostage until they were sure they got their remaining 1300. I had to come out of my pocket to get my vehicle. I would not recommend no one and I mean no one to trust them. Don’t let their frivolous kindness fool you. The experience I had with them; I don’t wish that on no one; no matter the color of your skin. That was the worst customer service experience I have ever experienced. The lies, misinformation, non-communication, the lack of transparency and interpersonal skills was overwhelming up, out, and over the roof