Firestone Complete Auto Care

Title: Extremely Disappointed: Broken AC and Terrible Customer Service at Firestone Review: I recently had an incredibly frustrating experience with Firestone that I feel compelled to share. I brought my vehicle to their service center with a broken AC, hoping to get it fixed promptly and professionally. Unfortunately, my encounter with Firestone left me feeling completely let down and dissatisfied. First and foremost, the issue at hand was my broken AC. I expected Firestone, a supposedly reputable automotive service provider, to address the problem efficiently. However, not only did they fail to fix my AC, but they also displayed a complete lack of competence in diagnosing and repairing the issue. It's disheartening to spend hard-earned money on a service that yields no results. To make matters worse, the customer service I received was shockingly rude and unprofessional. The staff members I interacted with seemed disinterested and unhelpful from the moment I walked through the door.

Was very disappointed with service. 7 hrs after I dropped my car off I call to checked on the status of my car n the person over the phone asked me if I dropped it off yet. They couldn’t locate my car. 2 1/2 hrs before closing they did service which I was skeptical considering the short time. Got home popped the hood my engine cover wasn’t replace n the clips to secure it was missing not to mention the engine wasn’t clean per service agreement. I’ve been a faithful customer to many years n have always been please but my first time at this location was a disappointment

Staff was nice but they quoted me $2300 to fix/replace my AC compressor. I ended up getting it done at a competitor for a fraction of that cost! I don't blame the employees for doing their job and Im not sure who sets the prices, but the greed of these corporations are outrageous.