Firestone Complete Auto Care

Scheduling an appointment online at Firestone.com doesn’t actually do anything and the store itself still has to verify an appointment. This particular store claims to not do appointments but still accepts them online. I called the store itself after trying to schedule an appointment online and had the store manager Jason Hange call me back telling me that they couldn’t do the time I selected and said they only did drop offs. I then asked when I could get a appointment time and he “scheduled” me for noon on Saturday. I show up at noon and the very nice front desk worker says they don’t do appointments and I’m not in the system. The manager then argues with me about both my online appointment and what he said on the phone, claiming he doesn’t have enough people to do appointments. He was rude as a manager I assumed he would work with me since canceling my first “appointment”. I cannot recommend this particular Firestone with this this type of management, I can only speculate as to the q

Get service and friendly staff. The cost was a lot better than other garages offered.

Scheduled an appointment online 7 days prior, I arrive 15 minutes before the appointment time, only to be told sorry we cant help you today due to being shorthanded, when i asked why did they not call me prior to the appointment to let me know this, I was simply told we don't do that! Terrible customer service and attitude, I will never use Firestone again due to this experience