Bill Cramer Chevrolet Buick GMC Service & Parts

5 Stars for their sales department. Sadly the same can’t be said for my current experience with their service department. Lots of unanswered calls, average response over 3 days. I had to leave two voicemails and a text over the course of days before finally getting an answer. During my last in person visit, a phone call needed to be made for my repairs, I was waiting there for over an hour and a half and the call was not made. Finally I ended up having to make the call myself, get a hold of the people and essentially do the job myself then hand the phone to my service rep to get the info he needed. I really hope this experience turns around so I can modify my review but it’s not been great. I almost feel like I’m just getting in where I fit in and I’ve had to do most of the work to get my car fixed. Never had this experience before with any other service department. Why am I the one that seems to be working the hardest for them to take my money? I’ll say that the courtesy van driver is

I come in town once a year from the west coast, get my car serviced and the team is always courteous, attentive and great service. Services: Auto engine diagnostic, Tire rotations, Oil change

Was traveling from nashville tn to PCB and had car issues They completely blue me off and I’m a GMC customer for over 20+ years ( NO ONE INTHE PCB AREA THAT WAS AFFILIATED WOTJ GMC WAS HELPFUL) pathetic what has happened to customer care these days