Goodyear Auto Service

Incompetence, lying, gaslighting: over the past few days, my simple purchase of a set of tires and an oil change has become a nightmare. My first interaction with Goodyear Palm Harbor started with salesman Bob. We asked for a synthetic oil change, 4 new tires, and an alignment check to make sure that the new tires lasted and to ensure proper vehicle handling. We specifically asked to see the alignment check (before/after) printout to verify the necessity of the repair, especially since the vehicle tracked straight before any work was performed. Over the phone, Bob assured us that the vehicle was out so we authorized the alignment. When we arrived to pick up the vehicle, we were given inaccurate paperwork, and it was immediately clear that the vehicle was pulling strongly to the right. This was not a problem when we brought the car in. We called Bob back, and he explained that 2 other customers had alignment issues over the weekend, and that the alignment machine needed professional adj

After experiencing FOUR horrible visits to the Goodyear Auto Service in Clearwater and leaving a review, I ended up calling the Customer Service number that was left in response to that review. My front brakes are still squeaking after those visits. The Customer Service agent set me up with the information for this Goodyear location. They spoke with Mike from this location and had me call to set up an appointment. He knew the situation and set me up for a 2PM appointment. Keep in mind I had to travel about 19 miles to get here, I showed up on time hoping this location would be so much better. IT IS NOT. I walked in and was immediately turned away because they are shortstaffed and have too much work to do. Meanwhile it is 2:13PM and no one is even working in the garage. Mike isn't even here to assess the situation that I am here trying to give Goodyear another chance. DO NOT DO BUSINESS HERE. HOW DO YOU TURN MULTIPLE PAYING CUSTOMERS AWAY WHO HAVE SCHEDULED APPOINTMENTS AND THEN MAKE E

Have done business with this location for several years. Purchasing tires or repairs they have always been cost competitive with complete satisfaction for work done. Went in recently to shop tire prices for 4 new tires. Met with Service Manager, Gary, and he made a great recommendation for 85k mile tires with a very competitive price. I appreciate that when I showed him some competitive prices from Sams Club he did his best to come close. I believe in the quality of the work his crew provides. I found Gary very knowledgeable and trusted his recommendations. At first I was disappointed that the previous manager had moved to a different Goodyear location but I believe Gary will continue to provide the excellent service I’ve come expect at the Palm Harbor Goodyear store.