Goodyear Auto Service

Made appt 1 week in advance for 9am stating we would wait on site, arrived 8:36 and Bob said it would be 1.5 - 2 hours. Decided we’d leave and come back. Bob then asked what was the latest we would have to have it? Explained absolutely no later than 12p and Bob agreed. There was no consulting with Manager, Bob simply agreed. We arrive at 12:05 and car still in bay. The manager, Alex, wanted to show the state of the brakes to us. We turned down further repairs. As We walk out of shop Alex tells the technician who was working on an oil change “when you finish that, go ahead and mount the tires (ours). We explained to Bob that it was upsetting and asked what was the point in making a 9am appt plus giving them 1 more hour over estimated completion time. Bob was very apologetic, but was interrupted by the manager Alex. Alex said “you need to talk to Goodyear about that”. What?? He went on to say that he had told Bob when asked that it could probably be done by 12p (that was a lie). Alex bec

Great mechanic , good timely service, and the folks that work behind the counter were personable and informative. Been there twice and both times left satisfied.

This is my 3rd bad experience with this store. Me and my wife both have bought full sets of tires from them in the last 18 months. I make an aptm online for 830am this morning. James calls me immediately when I made aptm and stated they would be slammed at 830am so I asked what time would be best. He tells me afternoon. I bring my truck in at 120pm for a patch(no big deal, right?) I get it, it's only a $26 sale. So I get on my bike that I had brought with me. Take an hr and 20 minute ride. When I get back my truck hasn't been touched at this point its well after 230pm. With the car havnt been touched I know it's about to be another hr and a half - 2 hours which I don't have available due to work(hence the 830am aptm). Had to get my keys back and go to the mom and pop mechanic who was less expensive and had me out within 25 minutes. I understand yall are in the business to make money but why even offer that service if it holds no priority for your guys. Last 2 times I purchased tires th