Naples Chrysler Dodge Jeep Ram Service Center

The most ridiculous operation I've experienced in my 56 years of living. 14 calls to the service department over the course of 3 days went unanswered (...sorry, the receptionist isn't available, please leave a message...), and when I finally was dispatched in, I had to leave a message with "my" service advisor. Well, a week later, I got a call back (all the while, my Jeep is sitting in the shop). Then, a few days later, it was fixed. Yet. When I went to pick it up, "my" service advisor wasn't available. Apparently, only "my" service advisor could give me my Jeep. After I threw a fit, they processed my warranty paperwork and gave me my vehicle. This has got to be the most ill-prepared bunch I've ever encountered...

I have 39,000 miles on my Jeep Wrangler. I brought it here for a repair and oil change. The service writer told me I needed $3,000 of maintenance. Only the air-conditioner filter change was recommended in my owners manual. I told them I only wanted the repair, oil change and AC filter done. They still charged me for a bunch of stuff, including spark plugs which don't need changed until 60,000 miles. When I questioned why when I was very clear what I wanted done. I asked for a manager and was told he would call me. He never did. The service writer did and told me the $1,000 of service I had paid for was never actually done. They had to refund my money. I will never take my vehicle here again. Be careful if you do.

We use this business as we are a Jeep family and have always used Jeep dealers to service our jeeps. Since moving here we have switched to this dealership and they just continue to disappoint. Takes forever to get in to get serviced. We had to wait weeks for an appointment and then when we finally have a scheduled time appointment told sorry we were to busy to get to you and you will have to leave your Jeep here a couple days to get “worked in”. No consideration that we are a working family and need our vehicles to get to our jobs. If this was a one time thing maybe would excuse but just seems to happen every time. Voiced our complaints and they could care less. Services: Tire rotations, Vehicle Inspection, Wheel alignment, Oil change