Firestone Complete Auto Care

I tried to use this business, drove 12 miles from Palm Bay to do so, only to find out that my appointment request (by phone one day before) "did not go through". The specified location did not even have me in the system, although I did speak to an actual person. When making an appointment is so automated and goes through so many channels channels that it gets lost in the shuffle, it doesn't help the consumer. The mgr intervened, but rather than offering an apology for the mix-up and showing willingness to get the minor task on the car done, I heard the opposite: "Not sure if we can get the issue taken care of, we are fully booked today, not enough staff, etc etc." Not getting the positive impression that my car was left in good hands, I left, never to return again. Keep going like this, Firestone, and your ratings will be at 1-star very soon.

James was awesome getting me in and out. Very professional and explained my tire issues instead of just trying to sell them. Thanks again.

Wow, again great service. I walked in told them the situation that I have been having with my oil pan at a previous location. They understood the problem and acknowledge if they could not fix it I would have to get it towed. No problem they checked it out and everything was fine. Got my oil change the tires rotated and went about my day. The guys at the desk are super nice they wait and listen to your story and they help you out the best they can giving you all options possible. DO NOT!!!!! Go to the Merritt Island store location there’s a unhappy old man name aka Grumpy Grandpa Greg he has a bad attitude and is not nice. Melbourne store is the way to go. Thanks guys I’ll definitely be back.