RPM Automotive at San Marco

If you're traveling in Florida you better hope and pray you do not break down near RMS automotive in Jax. Single worst experience I've ever had. I'd go as far to say it had ruined me on ever being towed to any place affiliated with Pep Boys ever again. We broke down 3 states from home with a simple toyota alternator failure. Knowing this, they said they couldn't get to it until after the weekend upon arrival at 8:30 am on a friday. After 4 days of unexpected expenses from the stay, they said it'd be $900+. When told that we didnt have that now we were told "well, You don't actually need a belt" and we can give you $50 off. We had to figure out something else and a friend drove 5 hours to do it himself so we could possibly get back home from Christmas. Upon saying we didn't have the money (no work having been done) the guy managing the office was extremely rude. Saying "the answer is you don't owe me anything, buddy." as we walked out the door. Really not something someone who has dealt

I wouldn’t let any other mechanic work on our cars. They are the most hard working, honest mechanics you will find. They will make recommendations without scare tactics and will be honest about what repairs are necessary. They have never tried to oversell us on repairs. For our most recent repair, they recommended getting the car replaced rather than investing in the repair given the age and mileage on our car. We can’t thank them enough for their honesty and candor. Jeff and Chuck have always been honest and trustworthy!! You won’t go wrong with RPM San Marco. Our family has trusted them for years and we will continue to do so!!

We have been loyal RPM customers for years, having 3 cars being serviced. Chuck and Tyler always made us feel important. Tyler left to continue school and Chuck moved to the garage area. Dan became our new point of contact. Immediately we became unhappy with how we were treated. He is very short and rude with his customers. I recently had an issue with my car and I got that same treatment from Dan. I decided to take it to another mechanic. I actually went to 2 because I was getting different info from Dan than I got from the other mechanic(s). Dan wanted to keep my car for a minimum of a day and could not give me an estimate on the charge (but stated the labor would be a couple hundred dollars). Long story short, I felt heard at the other auto-shop and they only had my car for 2 hours and charged me $30 to take care of the issue. Needless to say this mechanic got 3 new customers as we will not be returning to RPM with any of our cars. Services: Tires, General repairs & maintenance, Bra