Mike's Great Bear Auto

I strongly recommend not to use this shop. I dropped off a part to be repaired which according to the shop manager would take few hours to do. I dropped it off and called to pick but not ready. Called next day and not ready, called next day and the person answering the phone did not have an idea on what was done on the part but suggested the reason for the delay. Senseless. They took the part to other mechanics because they could not repair what they claimed initially it could be done. Other shops could not fix it and they had no idea what to do. 4 days after they still could not fix the part and gave me all sorts of justifications. At a loss and without my vehicle for over 5 days, i gave up on their trust and picked up the part for a true mechanic to do what they failed to do. Not only the part was not repaired, they kept a spare part I dropped off for them to install it. I still cannot drive my vehicle and they washed their hands. Moreover, I had to pay $200 for fixing nothing

Great team, personalized customer service that you cannot often get these days. Many of my Hillcrest neighbors and I have been coming here for years. Love that it's family owned and operated. Cool comfortable WI-FI office waiting area. Even Pet friendly. Always dependable, honest and really know their business. Mike is a great resource for anything Auto related. He freely gives excellent ,valuable advise when buying or selling vehicles. Easy to see he's a major auto enthusiast :) Would never go anywhere else Services: Electrical, Air conditioning

I have to take a minute to write a review which i HARDLY ever do. Dan at great bear is amazing. He explains everything to me clearly and he has all of the right intentions. I would recommend everyone to this business who is in need of assistance with their vehicle. Great customer service and amazing results. Thank you Dan and great bear!! Services: Tires, Air conditioning