Firestone Complete Auto Care

To all my wonderful customers! I have transferred from the Middletown location to the Newington one. Please come and see me for the same exceptional customer service you’ve continuously received from the Middletown store! If you’re currently not one of my customers and you’re looking for someone that is customer first oriented, this is the store for you! Thank you!

I have always had exceptional service here!! I am not necessarily a fan of larger companies but this one feels like a small company offering superior services! Explaining patiently to me when I don’t understand what issues I am having with my car! They are always willing to help with minor needs, such as checking air pressure without any cost!! Today I wanted a locking lug nut put on each tire because there have been recent thefts of tires and rims where I live and put them on for no charge with minimal wait!! Thank you for your exceptional customer service which is difficult to find!!

Unbelievable...I had an appointment at 9am for a simple flat tire fix. The clerk at the time said, "It might be a long wait because of appointments..." I told him I had one at 9am. Seemed to go on deaf ears. I left my truck there and my wife picked me up. I called several times and was told they were close to getting to my truck. By 1pm, still nothing so I called them again. The guy on the phone told me they are currently working on my truck and it's up on the lift. 3:30 hits and they close at 6pm. Instead of calling, I decided to walk because my wife was out and about. The walk was about 40 minutes and I figured this would give them some time and the benefit of the doubt. I show up! And my truck is in THE EXACT same spot it was left at 9am and it's now 4:15. I wanted my keys and the front desk didn't even hesitate to hand them to me. They proceeded to tell me that I was scheduled for 5:30. Well...if you are alotting times for customers 1. What's the point of scheduling an