Firestone Complete Auto Care

2 hours for an oil change and I had an appointment which I even arrived 20 minutes early wow the low grade customer service, rude and no updates as the place got fuller and fuller of people. Definitely needs some customer service in this location. Definitely not returning to this location. I was taken care of by Michael/Mike he looks very miserable and unhappy too bad or he was having a bad day but since that’s my impression of my experience I don’t need to go back here Service: Oil change

My friend had an oil change at this location, they performed the “oil change” and did not put the cap back on as he was going to work on the highway, all his sensors were going ballistic, oil everywhere on the engine, he brought it back they said “I”m sorry”….really?! That could have been catastrophic, also I got new tires for my truck I called MULTIPLE times to see if it was ready not one person answered…years before that I needed a tire balance they said 2 days….I took it down the street 1 hour max..pathetic Services: Tires, Auto engine diagnostic

My experience here was very positive. As soon as I walked I was greeted and asked how I was doing. I came in for an emissions test. I waited about 1/2 altogether. Not bad for a Saturday morning.