Straight Line Alignment

Showed up Monday morning at opening to get an alignment. The man there asked if I had an appointment. I informed him that the website doesn’t say anything about needing an appointment to which he responded “doesn’t say anything about walk-ins either. You should’ve called”. Well my incident happened on a Saturday and they’re closed on the weekends. He did manage to fit me in and then informed me that my control arm was bent. I was appreciative and went home to fix my issue. Tried calling back two more times that day to schedule an appointment for the following day for an alignment, and never got an answer. I then showed up before 5pm during their hours, and they were already gone. In hindsight, I’m glad I got treated so poorly because I found somewhere else that us a better attitude and is ready/willing to work.

First off.. The owner/technician is a grumpy old man with a serious chip on his shoulder. Not pleasant to deal with.. Acts put out even to answer the phone, and even worse in person. You get what you pay for..a cheap alignment! After alignment, my steering wheel was off and crooked worse than when I brought it to him, so I brougt the vehicle back a second time to which he took it in, and said he did another alignment, and the steering wheel was still crooked. Called back and even offered to bring in two more of my vehicles for alignments if he could fix the first one. He would not warranty his work and said there's nothing more he would do. Now I have to drive with my steering wheel pointed left to drive straight.. hardly living up the the name Straightline alignment. Service: Wheel alignment

I can't express with words how grateful I am to this shop. Theybare top notch and TRUSTED. He just wants to get you on the road asap and doesn't try to upsell you anything. He is fast, super nice, and cares about his work. I was quoted over 2500 for a series at a very well known local shop. Took it here, and it cost me a couple hundred bucks. If you need work done on your front end or steering, this is THE MOST TRUSTED MECHANIC IN FORT COLLINS! Thanks so much! You have my business for life!