Genuine Automotive Inc

Jim, the service writer was fantastic, and helpful, and the mechanic, Rich was very knowledgeable and insightful. I needed some work done on my Subaru, and I'm quite impressed with the job. The labor was reasonably priced, and the parts weren't marked up unreasonably either. I was able to speak with the mechanic that personally worked on my car, and he gave me reasonable recommendations, even if it meant taking it somewhere else (advanced exhaust problem). The best part of the experience, was a text message I received with a link to the service write-up for the car. It showed 5 main categories (Suspension, Brakes, General Maintenance, etc.) and showed how the mechanic scored the car, with each specific point of inspection, inside the relevant category. Not only that, but on the points the car scored poorly, there was a picture that the mechanic took and uploaded to the form, complete with highlighting on the specific concern, that told what the problem was, and what the recommended fix

Always the best. They don't upsell or argue, they just give you an honest assessment of what you need, and do it at a phenomenal price for the actual quality of the work. 10/10 would recommend ????

Questionable business ethics by upselling me stuff I not only did not need but actually had serviced less than 700 miles prior. Scheduled an appointment to help diag heim joint wear causing rattle. All they ended up doing is performing inspection — were reluctant to even quote me what I came for even though I was clear up front and they told me they could help. Sent me to another shop. The inspection also said fort and rear diff fluids need replaced. Too bad it was done 700 miles ago. Also said both inner tie rods were loose and needed replaced ASAP. Eh, I felt zero play and another shop that did alignment about 500 miles ago said nothing about tie rods being loose when they did custom alignment for me (very reputable local shop). So I paid an inspection fee only for them to not want to quote me on what I actually needed but rather trying to sell me on what I didn’t need. Go elsewhere.