Firestone Complete Auto Care

I had an issue that Firestone initially diagnosed as my 12V battery, so I had them replace it. It was expensive, but I had a great customer service experience, so I happily paid it. But then the issue reoccurred in my car, so I brought it back and was told that instead of my 12V battery having an issue, now my entire hybrid battery needed to be replaced and that I'd need to bring it to the dealership as Firestone doesn't work on that. I was worried this might be the issue with my car, so I had done a little bit of research online to see if perhaps something else was the issue, before I spent a ton of money on the new hybrid battery. I saw a common reason for the issues I was facing with my car having been resolved with an inverter coolant pump. If you simply look in the resivior and the coolant isn't moving around, the pump is likely needing to be replaced. I was able to check this myself and the coolant was, in fact, completely still. Now, I don't know anything about cars or fixing th

Went in to get alignment because 1 wheel is sitting different from the rest, the guy who started to help me tried telling me all 3 of my wheels that where sitting at the same camber angle where bad and the 1 with positive camber was the correct way for my car to sit. Went further to try and down play my knowledge of my own vehicle and compare how my camber is to other vehicles. I used to love firestone for work I couldn't do myself (don't have a need for a alignment rack or tire mounting machine) but now I will make sure to stay away from all franchise and keep my friends and family away because there is some serious common sense and knowledge lacking from some employees. Went to a different shop and they used common sense and fixed my issue with the wheel and I didn't have to argue about how my car comes from the factory.

They were able to get new tires put onto a vehicle within less than 24 hours. Scheduled online, employees followed up before we arrived to confirm appointment. Place is under construction and looks like a total mess but service was good!