CARSTAR Ideal Northglenn

Find somewhere else. This place completely turned our repair into a shitshow. They lied to our insurance company when they told them in march they could take in our car and estimate it same day. Our car sat for 7 weeks until carstar one day said “oh we can’t fix it” then towed it to a different mechanic without us or our insurance company knowing about it! (Which technically is theft and my insurance company told me I could have pressed charges against them). How we found out was carstar texted us saying our muffler was gone and needed replaced so they had to send it elsewhere, which turned out to be complete fiction, our muffler is fine. Then they sent an incorrect estimate over to our insurance company causing confusion and delaying the process. Carstar does not care about customers and apparently has no idea what they are doing.

I first used this place in 2016 and had a great experience which is why I chose to have my car repaired here again just recently. This time the experience was the complete opposite. I started this process at the beginning of May and it was 3 weeks before they even had an appointment to drop off my car. I dropped off my car on May 31st (wed) and the estimator, Niki, assured me she would get my car in quickly and have an update to me by the end of the week, Friday, June 2nd. Friday came and went with no update. I called first thing on June 5th, Monday and was told that the car was disassembled and 2 out of the 3 parts were in. She said she would check and get an update on the last part and give me a call back later that day. Again, no call from her. I waited until Thursday, June 8th and since I hadn't received an update, I actually went into the office to speak with someone. Niki was not in due to some personal appointments that day and I spoke to Carlos, who didn't really have a good id

Complete lack of clear communication, false information and promises. No one ever knew what was going on when I called. Kept getting told it would only be a couple more days FOR 3 WEEKS. wound up spending thousands more on a rental car due to the incompetence and unprofessionalism displayed by all employees involved. Didn't even find out a part was missing until the day they had promised I could pick it up then it wound up taking another week! Would never come back or recommend to anyone. Wound up costing me so much more than my deductible due to all the mistakes they made and lack of communication. Was told I would be called with updates several times, it only happened ONCE in the 8 weeks that they had my car.