Kaizen Collision Center | Auto Body Shop

Our vehicle was in an accident in 10/2021. We chose this shop based on a prior experience with their other location in Northglenn. When we started the process our customer service was top notch. When the manager that we were working with left, service went down hill quickly. Parts that were on our truck that had to be taken off to be painted were just thrown into a box in the bed of the truck, new parts were ordered incorrectly. Work that was billed to the insurance and paid by the insurance was not done, and when we asked about why parts that were paid to be replaced weren't we were told it was fine and that it has a warranty if leaking occurs. When the incorrect parts were then put on the truck, and having issues we took our truck to a different shop that they referred us to, the new shop was told things are fine and they are not correcting their mistake. I would not use KAIZEN if they were the last shop on the planet! Their office manager is unknowledgeable, and the shop manager is

This location was very unprofessional and sound like she had no idea what her name was and made me fill uncomfortable.If you take your vehicle to this place you may get a little more than you bargained for with body work.

Took almost 4 months for just a (seat cover for airbag) apparently due to covid but after 3 months I decided to actually start looking for parts myself and just in one hour of searching I actually found two of them ( one hour) then took almost a whole month to get the part ordered and delivered finally when I got my car it had scratches! Dents!!!..... theirs more damage but didn’t get those Services: Tires, Steering & suspension repair