Big O Tires

I really wanted to give it 1 start with everything that happened today but I do want to fair. Never ever had an issue before but today was horrible. Was there for an oil change and tire rotation, Max told me it will be an hour to an hour an a half, gave him my key, got my kids out of the car and went into the waiting room. Pass the time that I was told I went to the front to ask for an update, they’ve never started on my car at all but get this, Max lost my car key, he stated I never gave it to him when I know I personally gave it to him, he kept saying, I never got it, I don’t have it, you never gave it to me, etc. Finally the supervisor found it, who knows where. I had to take my kids to eat. The manager offered to do it for free, went to get food and came back. They did it within 20-30 minutes, yes for free but that was not the point. I got to say that the manager apologized a few times but Max only did it on my way out, I think because he was told to do it since he was the one tha

Worst tire place I’ve ever been. They charged me $60 to balance four wheels. As a prior tire technician that is absurd. Also from my experience in the tire industry I can tell you that they didn’t even take the time to take my wheels off therefore, they didn’t even balance them. Worst place to get tires balanced.

Best service every single time, my dad and I have been coming for years. Thank you guys!!