Roesbery Car Care

I’m leaving a half a star because it won’t go to zero stars. About a month ago, when we paid so much, almost 1500, to find and fix leaks and not once did mechanic mention “the radiator” leaked. We have a hand written list they made and it wasn’t on that with. They said they take pride and guarantee their work. Not this time. This time, they want an additional 750 to fix the radiator (when we called for a radiator at a different shop it was 260 not including labor), but the upsetting part is that we were already at this garage, Roseberry car care, and they didn’t catch this leak the first time even though we were told the leaks were fixed. When we picked it up, it was misfiring because they loosened this wire. . . and didn’t call back to say, “let’s check it out”. My husband found the loose wire himself and now this time they are listing problems to distract us of the bad job they did the first time, they are also including the transmission which was replaced replaced 8 months ago, it’s

Have been a customer for a decade and countless repairs on multiple vehicles and have chosen to move on. Owners moved to Texas a couple of years ago with focus on building businesses there. Repair work has remained very good but level of responsiveness has degraded and a recent price quote was way out of line. I personally like the staff but that can't make up for the overall degradation in response including lack of returning multiple calls in for repair updates etc recently. This has been a sporadic issue since owners departed. Final straw was a repair quote that was clearly way too expensive. Checking other local shops with high ratings resulted in quotes that were 20-30% lower. I left a message with owner to discuss but didn't get a return call. Moved to Poets Corner Automotive and we'll try them out.

The owner is top tier and always communicates what's going on. The best type of neighborhood mechanic. Never been over charged & I can always count on the work they do. These folks care enough that they checked on us when we had COVID. They are just all around top notch!