Firestone Complete Auto Care

My experience at the upland store was a bad experience. One year ago i went in for new tires and Chris came back to tell me I had an oil leak by the tire and I needed work done which he calculated to $3,800 in repairs. I told him put everything back together because my car was still under warranty with the dealer ship. When I took my car to dealer ship they saw a small leak and a part was replaced and covered by warranty. The part replaced was only $130.00. I was so upset that Chris tried to get all this money out of me for a very small job. Chris had lied and had given me a list of parts that was not need to total $3,800. What a rip off. That amount would have drained me. He doesn't care who he is hurting financially. They need to remove him.

This location does not do well with appointments and they schedule multiple clients at the same appointment time. Even if you have the same appointment time as the other 5 appointments and arrive before them, you can still end up as the last one serviced of the group. I highly recommend you prepare to leave your vehicle for more than 3 hours to avoid any frustrations.

This used to be a safe choice for trustworthy business but not anymore. My last visit I was hustled so much I froze. I’m just too stressed out to fight. I was quoted double the price given at an earlier date then offered a discount but told I needed that same discount amount on another service then cheated on a company wide discount standard. I am in the process of requesting a credit or I will file a grievance. They can no longer be trusted.