Purrfect Auto Services

I brought Audi A4 2009 to Purrfect Auto due to Engine Light error. I showed Russell the report I generated via an OBDII device. Russell made it clear that based on the report I showed him, the cost might reach $3K. In two working days, Russell called me to give me the good news. The car was in perfect condition and he just did a basic cleaning and maintenance, and no more Engine Check error light whatsoever. Had Russell lied and asked for a couple of thousands for fixing the car, I would have believed him and I have paid the fake cost. The car came from outside CA I needed to do a SMOG check transfer it to my name. However, in the era of deception, honest people like Russell still exist. On top of his honestly, Russell is a very kind human being. His sense of humor is second to none.

When I dropped the car off, for them to check an oil leak, they never mentioned anything about the cost of the inspection. Then, they said that it costs $35 to get my car. The guy said that the drop off guy forgot to have me sign that, but I have to pay if i want my keys back. They didn't find the oil leak and I'm not convinced they even put it on the lift. I heard they often don't do anything and just try to get money out of customers. I'd highly recommend going nextdoor to Midas, who does completely free inspections. As for us, we're definitely going to do a credit card charge back to get our money back. Plus, the customer service was terrible. The lady in front of me was dropping her car off, and they said she had to wait around for an hour or so. She pressed for a more specific time, then the guy went back to talk to the mechanic and when he came out, he said they couldn't get to it for two days. So he was going to have her wait for an hour or so, just to tell her they can't even l

I took my car for service which included replacement of a cv boot. A piece that connects the transmission to the wheel. Since the car was originally from Utah the cv boot was hard to take out and in the process they hit the transfer case so hard that it cracked. Understandable that they had to use force to pry it out but not to the point of cracking the transfer case. I did not know about the cracked transfer case at first, when I brought it back, I noticed the car leaking oil. I called the owner and he had excuses and said the leak was not there before and did everything not to take on any responsibility. I found out about the leak when I took it to a different mechanic and he asked for who worked on this and when, and to take it back for them to replace it as for sure they cracked it. It will take $2400 to replace the cracked transfer case as it involves $1700 worth of labor. Purrfect Auto Service kept my car for a month, charged quite bit of money and extra 200 because the cv boot