Pep Boys

The expertise of the techs and maintenance or repairs is without a doubt exceeds what one expects from a low-cost service and repair shop. Unfortunately, the customer waiting area is without a working restroom, and the setup and appearance is so bad it detracts from the quality of the shop's work. It reminds me of a hole in the wall shade tree repair facility back in the 30's. As a retired Auto Master Tech, I can say without hesitation that I would not want to work at this shop because the customer waiting room raises questions about the shop and my work's quality. Wake Up Pep Boys! You are crapping on your identity badge.

I waited for 30 min. They weren’t working on any cars, just sitting there talking. Never touched my car the whole time I was there. Will never go again. Went to jiffy lube across the street and got my tires and oil done within an hour.

Nick Martinez - ***** +++ Thomas C - ***** +++ 4/10/2023 Today began in a most challenging way as I headed out to my car to head to work. FLAT TIRE!!! 2nd one in @ a month. I had no spare as it was on the car, the other in the trunk with a nail through the side wall. I called Pep Boys to see if they had mine in stock, they didn’t. Service Manager Nick Martinez** thought quickly & offered another great tire rated as high & with same tire warranty … & had 4 Cooper tires in stock. I asked him to hold them while I arranged a tow. I next called my insurance company. State Farm - Donna Randolph’s office. I quickly explained my situation (as I NEEDED TO GET TO WORK). The office had 4 Corners Towing come get my car & I to Pep Boys in record time. PEP BOYS took over from there. Service Manager Nick Martinez, Associate Thomas C & his team. They were BUSY when I got there so got all my needed paperwork done waiting for the next bay to open up. PEP BOYS had me back on the road with all m