Brake Stop & Auto Repair - San Marcos

This gotta be the worst place I've ever been to. These guys tried to scam me for services they never conducted on my vehicle. Then they wouldn’t even allow me to take my car with me after paying my fee. Very unprofessional and rude, cussing me out the entire time to a point the police had to get involved. Fortunately, the kind policemen quickly discovered the shady business they were conducting and forced them to release my car. They even hung up on me when I was attempting to pay as they were bitter of my clarifying questions. So unprofessional and embarrassing police had to step in to do their job. If you are in need of repair, I guarantee you any other place would be miles better than this place, especially under their new management. 0/10 . Service: Auto engine diagnostic

About two months ago, I saw this same customer complaining about that review about police getting involved anyway, I’ve been a lifelong customer with Brakestop and auto repair for the last eight years. I was there when that happened to be honest, you, Mr. Nathan were being a little too hard with the gentleman if you were tell everybody the truth maybe it’ll be different for other people But the real story is the customer. Nathan did not want to pay their diagnostic fee and that’s why the cops were involved because Nathan wanted to leave the premises without paying anything lol some people love to make other companies look bad because of their own issues I guess . They’ve been great. I totally recommend this place the guys behind the counter are like family , good people and trust worthy. Thanks, Brakestop.

Exploiting Vulnerability Just so they know who is writing this. I have a 1996 Ford Explorer. I recently had an extremely disappointing and infuriating experience at Brake Stop & Auto Shop. As a single mom who is already struggling to make ends meet, I sought their services hoping for a fair and reasonable deal. Unfortunately, what I encountered was nothing short of exploitation and dishonesty. Upon arriving at the shop, I explained my financial situation and emphasized that I needed an affordable solution for my brake issues. Instead of offering a helping hand or providing honest advice, the staff at Brake Stop & Auto Repair took advantage of my vulnerability and proceeded to inflate the prices to an outrageous extent, charging me over 1k in changing my brake pads. Also mentioning that i can FINANCE!!! As a result of this unacceptable experience, I was forced to decline their services and search for an alternative brake shop. Thankfully, I managed to find an honest and reputable establ