KS California Auto Body

I am a perfectionist and I detest dings and scratches on my cars. It really takes forever for me to choose a car repair shop because I know that my expectations will likely be unmet at most places. Enter KS California Auto Body. I first met the owner Mr. Ko for a small scratch which I came for an estimate one year ago. At that time, Mr. Ko recommended that I forgo fixing the small scratch because the cost would be prohibitive (Over $1K) on the rear bumper. He was very candid and I was impressed by his transparency. One year later, I brought my 2nd car which was heavily vandalized and needed a large repair. I just picked up my car and I couldn't be more impressed by the repair job and how quickly the repair job was finished (estimate was 8 days and received it back after 5 days). As an added bonus, the car was vacuumed and washed spotlessly. I wholeheartedly recommend this place and everyone should at least check it out for estimates. Thank you again!

Highly, highly recommend this shop. My insurance recommended me to this shop (they're listed as a preferred vendor). I received a call within 30 minutes from the time I hung up with insurance to schedule a repair. The next day, they sent a tow trunk over to pick up my car. They were helpful in providing a realistic timeframe for when I could expect repairs to be completed. With the shortage in parts, it took longer than usual. But I received text updates on the status of the repair regularly. Car was so clean upon return and they sent me home with spare keys as well. They're all so nice to chat with, too. Debbie, Yong, everyone; just very personable and pleasant to work with. Awesome work, communication, and overall customer experience.

Will definitely NOT recommend this shop. Customer service is very bad, especially from the front desk person. She needs training on how to communicate without being condescending. They took 12 days instead of the 5 days they said to repair the vehicle (rear dent), which would have been fine if they have just been updating me. I had to keep following up and calling. Then there is the unexplained 200+ miles on my vehicle. When I asked them where repairs are done, I was told on site. When asked to clarify why there is significant additional mileage, I was told, " Nobody drove it, we would take a Mercedes and not an odyssey." The repair looks fine except for the excess paint on the glass which is not a big deal. I do hope that they treat their customers better. Should I need service in the future (hopefully not), I will definitely go somewhere else.