Bates Auto Body

What can I say about their service… well I’m just short for words. After taking it to a shop in Redlands to have it estimated, I brought it to Bates Auto, and I could not have made a better choice. The work was great you can tell they went above and beyond the scope of the work. They finished their work earlier than I expected and like I said they did an amazing job. Not only that they have great customer skills. Would I come back? YES. Would I refer them? Without hesitating.

I just picked up my 2015 Nissan on Monday. Can't deny that they know what they are doing. Flawless. I rear ended someone so my front was smashed. Can't even tell I was ever in an accident. I recommend them for body repairs.

No communication and took way too long repairing something that should be relatively simple. I had to keep calling to ask when the car would be ready and they kept saying 2-3 days... 3 data later I call and they say "oh I was going to call you to let you know that (makes up some excuse why it's taking longer)" 2-3 more days. Took us 4 weeks without a car to get by. Definitely not going here. It would be one thing if they told us straight up that it's going to take 4 weeks, but no it was always 2-3 more days and the only time they gave us any information was when we called them. They need better customer service. The repairs were fine, the paint job looks good, I would have just liked to be told exactly how long it can take. And if something comes up that's going to make it last longer, they should call me instead of waiting for me to call them.