Firestone Complete Auto Care

I have been going to Firestone for 8 year's now, and have never left a review, until now. The Stockton Blvd store is only run well when, Ken, the manager is there. When Ken, is not there the only kind of service I received was down right rude! The 2 ladies at the front, that I watched Ken himself train, are the rudest, and most unhelpful service writer's I have ever seen and I worked in the automotive field for over 20 years, so I actually do know a thing or two about vehicles, but more about how you treat people. Every time I have stepped foot in that store I felt like I was just bothering them, and felt like my car, or my money was not important. The last straw? I had set up an appointment almost a whole week in advance, but I get a call one day before my appointment and I am told there are 8, 8am appointments and only 2 techs so it'll be 6 or 7 hour's for an oil change! I know the stores have to approve appointment's made online, so there is no excuse for there error's. 6 or 7 hour'

helpful and nice! overall very caring and outgoing people. my pumped up all my tires, save for my spare (which vehicle regularly checks) so I had to fill it less than 24 hours after receiving my dinky car back. not a big deal honestly, but you can tell the area has seen its depressions

excellent service! Very professional and knowledgeable. Mr ken try to explained what was happening with my car so that I could understand it, Was very patient was extremly helpful in every way. A great customer service