Firestone Complete Auto Care

Short Version: While my car was being serviced, the top of the door frame was scratched and covered with touch-up paint. Despite contacting both the local store and corporate office multiple times, they refuse to address it. Long version: I teach private swim lessons, primarily in gated communities, and I park my car in my garage at night. Every fall when swim season ends, I get my car serviced at the Toyota dealership and also get my car detailed. Otherwise I go through a drive-through car wash the first week of each month and towel it dry myself. So the last time that anyone else had access to my car was when I had it detailed in November 2022. On August 2, 2023, I went through the drive-through car wash and toweled my car dry. On August 4, one of my tires blew out because the alignment on my car was off. I rode with the tow truck driver to Firestone. I left my car there to replace two tires and have all the tires aligned. I Ubered to a swimming lesson and then came back to ge

Please note that this is my first and only 1 star review. Had a flat repaired by Firestone and a few days later our tire pressure sensor light came on and we realized there was a slow leak coming from Firestone’s patch I came to RB Firestone and the technician confirmed that the leak is from their failed patch, and that I’d need a replacement. He got Manny, who seemed to be the acting manager at the time? Manny told me that since it’s a Continental tire, not Firestone, he cannot do anything besides air it up and send me on my way. I thought this was weird since they botched the repair and also sell Continental tires so I asked his name - Manny got super uncomfortable and told me he won’t tell me his name, and asked me to leave the store. He ended up actually storming out of his own store, and slamming the glass doors behind him - a quick search let me know he’s Manny Jason, the original tire tech, came in to deescalate the situation. He ended up sending us to the Manhattan Beach Firest

Jason was tremendously such a huge help. He not only solved my tire problem but assured I was covered and protected for future situations. He was fast, efficient, and excelled all expectations in all customer service aspects and will definitely be returning for future visits! Service: Tires