Pep Boys

1st visit ! excellent customer service! listened to my concerns , reported their findings and recommendations.. they completed what i chose to get done. so far vehicle is handling very well after getting brakes rotors done

After being a longtime customer of this location, I am beyond disappointed with my most recent experience. I arrived for my 8 am appointment at 7:58 am. As I entered the unlocked door, the assistant manager rudely said he would not speak to me until 8 am. I politely said sure, no problem, and asked if I should wait in my car. As he walked off, he said I could wait there. Remaining composed, I did not respond and waited at the counter. At 8 am, he returned to the counter to assist me. I greeted him politely and asked how he was doing that morning in an attempt to create rapport. He was a little more receptive but not at all welcoming. After collecting my vehicle information, he asked for my keys and quoted my a wait time of 1 hour and 15 minutes. The service was to include a full synthetic oil change, a tire rotation, and to look at the lousy tire sensor that the location replaced a few months earlier. My vehicle was ready in the timeframe, but the assistant manager lied to my face. He

I arrived at 6:15 pm for an oil change there was no one in the front to assist me . I walked into the working station where a young lady mechanic never offered any help and was very short answering any questions . I was trying fro determine if i can make an appointment for the next day she said oil changes take an hour and they were closing and i should wait on the front for someone not come and help me .. With no help o say and waited another 20 min. for a nice young lady to come out and offer help but the customer service of the young lady mechanic working in the back was horrible and if i owned this business i would be mortified as the level of rudeness and customer service or lack there of