KB Automotive Repair (We accept all extended warranty from CARMAX AND PORTFOLIO)

Horrible customer service....They wont honor appointments for smog check, made me drive there for no reason due to their incompetence...Stay away

It's a black shop. If there is a small problem, the owner and store manager of this shop will deal with major problems, and they will charge more than $1000 for repairs every now and then. This shop uses discount coupons to attract customers, and then deliberately checks out the problems. Then threaten customers that it will be very dangerous if they don’t fix , don’t go, you will be cheated

I took my car to get brakes and rotors in February 2022 (was trying to save money and it was too much at the dealer). After I got my car back my brakes were giving me major problems with squeaking, grinding, and not breaking correctly and my breaks were feeling worse than before I brought the car to KB. I took my car back again and again explaining the issues that I was experiencing to Mike giving him time to rectify the issue and I was very exhausted talking to him. Mike is fixated on what happens with the automotive industry and dealerships trying to give history with analogies and metaphors about other vehicles and not accepting responsibility for the issue with my breaks. Mike showed me a box with breaks after all my complaints as if I am supposed to see a box and know what is inside (a box is not proof of new breaks!!!) I went through all this back in forth from February through June 2022 and I could not fathom how an entire auto shop with mechanics were unable to make sure a simp