Poway Valley Collision

I was sent here from my insurance company right after I got in a wreck. They made my car look like nothing even happened. They also will work with your insurance company as much as they can, and call you with updates on your car. Finished sooner than what they said it would of been! I recommend this place if you ever get in an accident!

Poway Valley Collision pushed the completion date out twice.. Poor communication to the point of having to call them, the receptionist tells me they would call me back, and having to call back two hours later with the receptionist saying, "they forgot to call me back." When I went in to find out the status of my car on the day it is supposed to be finished, they told me they normally call between 3 and 5 pm they never call back. I explained that something like that should be communicated to a customer. Overall, I'm not happy with the lack of communication and poor customer service. Also they don’t even know the time frame of my vehicle being out of the wash bay as if it takes they whole day for my vehicle to be out of the wash bay. Which is ridiculous, how do you not know how long it’ll be out of wash bay. Every time it gets closer it’s pushed back again. It’s so inconvenient to be without a vehicle especially living so far.

Great customer service. Mary went out of her way to make sure we were getting the best rate on our rental car and moved us up on the schedule for repairs knowing we were paying for the rental car from our own pocket!