Fix Auto Pasadena

(626) 795-4421  |   Visit Website
              

Fix Auto Pasadena is an auto body shop located in Pasadena, California. It is a family owned business that offers a wide range of services including collision repair, paintless dent removal, rust repair, wheel refinishing and glass replacement. The experienced technicians specialize in getting vehicles repaired the right way, the first time. With a commitment to outstanding customer service, Fix Auto Pasadena prides itself on delivering quality repairs and excellent customer satisfaction.

Ratings for Fix Auto Pasadena

  • Avg. Rating
    4.2 (594)
  • google google
    4.5 (457)
  • yelp yelp
    3 (125)
  • facebook facebook
    4.3 (12)

Reviews for Fix Auto Pasadena

dave s.
dave s.

Fixit kept me informed and demonstrated my best interest. I much appreciated their transferring the work to another of their locations, resulting in my truck being completed in 4 days vs 14.

adrian a.
adrian a.

In my situation, Fix Auto showed the least amount of customer service possible. I will share the following 3 experiences: 1) The back bumper and passenger quarter panel needed to be replaced in my Tesla Model 3. I was told that parts can be hard to come by, and I should expect it to take 7-10 days for Fix to acquire them. After I paid a deposit for the parts, I waited. About a month passed when I called to check in on the status, and I was told the parts just came in and that I could bring my car. 2)When I brought in my car, I was told it would take another 5-7days to make the repairs unless they found additional damage. And if that was the case, they would let me know. The following day, I checked my car on the Tesla app, and Fix charged my car, but to the max limit. Charging your car battery yo the max and not driving is not recommended because it can degrade the life of the battery. I hoped that if the repairs would be done sooner than later, it would not be a bad thing. Boy did i a

jagdeep s.
jagdeep s.

Dropped of my Tesla after an accident. They took 6 months to replace both right side doors. They did not bother much providing status updates. They struggled to calibrate door handles and took car to Tesla two times. They often let car battery drain below 45 miles and I had to email them multiple time to plug in my car (and of course one email was not enough for them). They wanted to return my car with at least 4 scratches and I had to leave my car there for them to fix them. Finally when I picked up my car, I heard wind ingression from front right door(the door they replaced). They downplayed the issue and told me its normal (later Tesla fixed the issue and I had to pay out of pocket). I tried (emails and phone calls) to reach out to shop manager multiple times regarding the issue and to get documents for insurance claims, but he never replied to my emails and was also "on lunch break" when I called. Very bad customer service and communication and I feel they are not competent enough

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Business Hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Location Map

Fix Auto Pasadena
2245 E Foothill Blvd
PasadenaCA 91107

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