World Class Collision Jack's Body Works Inc

Couldn't be happier. My car is better than before it was hit. It had some scuffs and chips prior to my accident. My accident was with a semi truck. Semi vs. M235 bmw. BMW lost but not too badly. Driver door, left fender, front spoiler (front spoiler now called something else) and the wheel. All pieces replaced, painted and blended. Rafa was the estimator. He answered all my questions and returned my phone calls. Jack the owner introduced himself then personally gave me a tour. Jack is very proud of his auto body shop. He designed it himself. It is fabulous, like a museum! Malissa in customer service kept me informed of the progress. The car was finished ahead of time using only Original parts (Jack refuses anything else). I was out of town for a week after the car was finished. Rafa stored the car in the showroom. The car was polished and beautiful when I picked it up. Because all of the existing scuffs and chips were in the path of the accident, they were cleaned up too, Collateral

I was in an auto accident on 6/21/21. I was rearended on the 10 freeway. My car is a 2021 Porsche Macan with 1000 miles when the accident happened The car was towed to Jack’s who Porsche Palm Springs recommended. It took 4 months for Jack’s to complete the repair. Upon examination they missed several items. One issue was the hood was not aligned correctly. I have returned the car 3 times, but the hood alignment is not fixed. I asked to speak to Jason Jackson, he will not return my calls. I was told before I signed the contract that the car would be returned “just like new”. I have been patient with them, but now I realize they won’t fix the problems. They are not an authorized Porsche shop. In fact their Porsche system for testing is not current. This has been a terrible experience After 6 months no resolution of the problems by Jack’s. Now I have to find a Porsche authorized body shop to correct the problems created by Jack’s. Steve was very helpful, but he couldn’t get Jas

The overall paint job is good. I am not happy with the lack of inspection of the finished product. I have white rubbing compound in the trunk deck that they couldn't remove without possibly damaging the paint. The whole process took 4 weeks and was supposed to be 2. There was absolutely no communication from them about my vehicle status and every time I called I got a different answer. I finally had to drive 1 1/2 hours to see my car that was supposed to need a final buff and it had no bumpers. So when it was time to get it the windshield wasn't replace like it was supposed to so had to make another trip. That next trip still wasn't done. One more time and finally done. I made several calls to find out my cost over the insurance coverage and took 4 calls and the car was painted by then. I expected more from a place that does higher end cars but maybe my Honda didn't qualify. I would not use them again.