Pep Boys

I’m unsure if I’m spelling her name correctly, but Lina (the store manager) and Jose (the technician) were AMAZING!!! I come here all the time, my fav PepBoys in SoCal!!! but this time in particular, they really helped me get back on the road safely. They both went above and beyond for me! I can never thank them enough. They are always busy here, and I always leave them my car with them for the whole day, as I know they do their best - but why not have one customer that isn’t rushing you? Anyways, although they are always busy and under pressure, they never treat me any different. They’re always nice and if they get interrupted, they always apologize and excuse themselves. 100 out of 100 customer service score!!!! I love them!!!

I got a flat tire on June 12, 2023. I had to get a new tire. Jose and Jonathan at Pep Boys were professional, courteous, and knowledgeable. I didn't wait, they worked together and I was able to get back on the road under 25 minutes. Keep up the great work. Thank you gentleman!!!!

I don’t write reviews but this experience deserves one. I had scheduled an appointment for a tire repair and I was checked in, did the year and model and mileage and when entered the office I picked up a clip board to fill out the paper work only to be yelled at because it was the wrong one. After she did say it’ll be 45 minutes to be seen and I said that was a long time and don’t get why appointments are made and she replied with a smart remark like, when you go to a doctors appointment don’t you wait? I told her I’ll wait and if I can go to the link I was sent to write the survey of how my service went, she got mad because I had said this so folds my paper and sad she’ll not conduct business with me so thanks and not only could I write how my business went with this particular woman/receptionist on the survey but now she gets a fantastic review on Google and yelp. I took my business to Hal’s auto and tire repair shop on 3598 Mission Ave, Oceanside, CA 92058 and the service was fast a