Cornerstone Automotive Repair Oceanside

HORRIBLE CUSTOMER SERVICE. Under new ownership. It was AMS Oil I had been taking my Cayenne to and it was time for regular service.. it's now Cornerstone. After making arrangements to bring my Cayenne back in, today, when I arrive.. after just talking to an employee who said come on in.. a different employee now tells me they take the last car 20 minutes ago. I cancelled a salon appointment to get this service done which probably takes 30 minutes tops. They would not take responsibility for their mistake and showed no regard for the major inconvenience they just caused me.

Brought my 2018 Jeep Wrangler to get repaired using the CarMax warranty program and I have to say based of reviews I took a chance to support a local business but I was not let down, working through insurance is always a hassle but Nico and his Father when arrived where very professional friendly and straightforward after the job was done they did all they could to help me get this settled, end of the day Carmax told me they couldn’t work on my car dealership would have took forever just to see me Cornerstone saw me the day I called and had me and my family back on the road with no more hesitation in our mind the next day, Great deal and worth it can’t put a price on quality and backed up by them thanks again for your help hope not to see you soon but if any problems arise I will not hesitate to come back for any servicing

I appreciate their detail explanation and patience with me. I came in upset about work completed but they were patient with me, walked me through the details and offered options. Helpful to have someone that will explain, teach and show you. This helps with accountability and honestly, especially as women getting mechanical work done.